Our client is a leading luxury (Jewlery) organization, they are seeking a driven experienced Store Supervisor to join their winning team.

Responsibilities:

1. Sales Achievements

• Consistently achieve or exceed monthly and quarterly individual sales plan.
• Assist in meeting and exceeding store sales plan.
  Lead and guide the team towards achieving/exceeding sales plan.
• Strengthen and develop relationships with existing customers.
• Sell to NEW customers, utilizing customer engagement tools as appropriate.
  Utilize the company's Strategic Selling skills to effectively identify customer needs and close sales.
• Ensure all staff has a full understanding of all necessary information for key business initiatives via appropriate communication and training.
• Optimize all customer engagement opportunities relating to key business initiatives.
• Consistently and accurately capture all customer data in support of building and developing lasting client relationships and to obtain customer feedback.

2. Service Excellence

• Engage with all customers to ensure the consistent delivery of exceptional service.
• Positively contribute to store’s delivery of the company's Experience.
• Independently resolve all customer issues up to the maximum level permitted under the established retail guidelines.
• Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
• Remain current on all industry news and company updates

3. Corporate Standards and Directives

• Fully understand and support current business initiatives and new product launches in order to drive the success of the business.
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

4. Store Operations

• Ensure store operates efficiently and effectively and in compliance of company standard.
• Collaborate with CVM and merchandising for timely implementation.
• Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, bar, holiday décor.
• Maintain standards for merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies.
• Assist in preparing relevant reports as assigned by Store Manager.

5. Staff Guidance and Role Modelling

• Build and develop robust internal and external pipeline of retail talent through training and coaching.
• Proactively manage performance by providing ongoing constructive performance feedback and coaching.
• Demonstrate as a role model to the team and lead them towards achieving sales goals and maintain excellent service.

Requirements:

• Minimum 6 years of retail sales experience in which at least 2 years at management level Strong in store operations, sales & service, people management and training experience
• Result-driven, proactive, excellent in communication and interpersonal skills
• Reliable with strong sense of responsibility plus problem solving ability
• Proficient in computer literacy and fluency in English, Cantonese and Mandarin
• Luxury brand experience or jewelry background is definitely an advantage

If you're interested in this role, click 立即申請 or for more information and a confidential discussions on this role, or to find out about more opportunities, please contact Fiona Leung at Faro Recruitment at +852 2966 0799 or apply directly.

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