Strategic Account Manager

Remote

About SDL

SDL is the intelligent language and content company.  We are the global leader and innovator in language and content management solutions and for over 25 years, SDL has helped companies communicate with confidence and deliver transformative business results by enabling powerful experiences that engage customers across multiple touchpoints, all strengthened by our human expertise and machine learning technology. 

We work with over 4,500 enterprise customers, including 90 of the world’s top 100 brands, to help them to create, translate and deliver content globally, with our unique combination of language services, language technologies and content technologies.

 SDL Website | SDL Careers

About The Role:

SDL is seeking an experienced SAM to support key Aerospace & Defense accounts within our content management, publishing and delivery portfolio. This individual will serve as a key member of the Government Aerospace & Defense team, managing and supporting client satisfaction and revenue growth across a set of strategic Aerospace & Defense accounts, identifying and prioritizing client objectives and new business opportunities, and developing plans in conjunction with account and business team executives to achieve specific strategic and revenue goals within the assigned account base.

 

Our ideal candidate will:

• Manage and grow all post-sales activity for enterprise customers through strong relationship-building, planning and execution.
• Maintain a current and deep understanding of our solutions. Regularly speak with key influencers and contacts at assigned clients to identify their specific, ongoing business needs, mapping those to SDL offerings.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to ensure that their implementation is aligned with their ongoing business case and overall strategy, allowing the full potential of their investment in our solutions to be realized
• Develop and maintain a plan with each customer for change management, growth, and adoption programs, partnering with Sales, Renewals, Product Management, Post Sales
• Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks and strategic business reviews.
• Actively participate and represent SDL in customer sponsored events such as corporate summits, workshops, etc.
• Track accounts to identify churn risk and work proactively to eliminate that risk. (Retain ARR)
  • Function as the voice of the customer, providing internal feedback on how we can better serve our customers.
  • Act as customer advocate and key intermediary in escalation situations.
  • Assume full accountability for each relationship and client satisfaction.
• This individual will have significant responsibility and the charter to work across, up, and down our strategic accounts to grow our business and continuously improve customer relationships.

 

Skills and Experience

• Proven experience working in a customer-facing capacity and managing technology accounts, relationships, and projects.
• Demonstrates experience gaining trusted advisor status in a consultative or account management capacity with US Air Force, US Navy and their suppliers.
• Aerospace or Defense industry experience A MUST, either on the US Government, contractor or vendor side.
• Leadership and expertise in identifying, progressing, and collaborating on large services deals including enterprise software.
• Exceptional presentation and communication skills, including the ability to convey complex technical concepts in simple terms.
• Proven ability to demonstrate and assist in troubleshooting complex systems.
• Proven track record of meeting and exceeding personal goals and objectives.
• US Citizenship required
• Travel required (10% – 20%)

 

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Relaxed, fun environment with a game room, in house happy hours and many great office events throughout the year.
• Great work life balance!

 

What is Life at SDL?  

Life at SDL embodies everything that makes us who we are—how we engage with each other, how we create positive work environments for employees, how we lead others, how we work with our customers, how we make SDL the type of place we want it to be, and everything else that allows us to Be Our Best.  

 

The Rallying Cry  

Rallying cries encourage a united attitude and to act in support of Life at SDL and the culture we are shaping. Our rallying cry is to “Be our Best” and it is fuelled by our values: 

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• Passionate: We love information, language, communication, and connecting humans across the world 
• Proactive: We tackle problems head on, adapt to the latest technologies and embrace new ways of doing business. 

• Authentic: We are confident in our abilities due to years of success, feel good about accomplishments and always stay true to ourselves. 
• Collaborative: We are team players, engaging each other, hands on with the work and in it together with our partners and customers. 

 

We always aim to be our personal best in everything we do and our actions should always enable SDL to Be Its Best.  ​​

 

Company Information:

About SDL

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In November 2020 SDL PLC was acquired by RWS Holdings PLC.

SDL is an Equal Opportunity / Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf  

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