Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Strategic Partners Customer Support Manager to be the vendor facing arm of the program and has ultimate responsibility for delivering a high level of service to our customers, ensuring high operational standards and vendor performance, risk mitigation, and service delivery. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Strategic Partners Customer Support Manager, you will be responsible for: Deliver timely, accurate and professional operational support to assigned vendors within a specified SLA. Drive results with the cross functional environment. Demonstrate excellent time-management skills and the ability to work independently while aligning with departmental resources, policies and procedures. Contribute to definition and design of tools, standard operating procedures and processes. Review performance metrics and review objective evidence to ensure suppliers are meeting Siemens Healthineers business goals and objectives. If the performance metrics are out of spec, follow up with the vendor and internal teams to understand the issues, develop action plans with target goals and timelines to address the gaps. Implement closed loop process. Actively address any business operation issues that affect the vendor’s ability to meet Siemens Healthineers business goals and objectives, or to adhere to our recommended operational practices. Perform weekly, monthly and quarterly review meetings comprised of Siemens Healthineers and vendor teams with internal teams prior to discussing with suppliers. Be familiar with the operation of internal sites to ensure that appropriate standard methodologies are identified and shared. Demonstrate accountability to drive performance improvement by reviewing data regularly, developing strategies and taking proactive actions to identify trends and addressing concerns. Review, influence and implement business process improvement projects on operations issues to and from the vendor. Provide timely feedback to the appropriate internal groups on Siemens Healthineers programs and procedures that affect the vendor’s ability to meet business goals and objectives. Support periodic Business and Executive Reviews with vendor partners. Serve as liaison between leadership and outsource partners, and the first escalation point for internal stakeholders. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Managing the service relationship for assigned suppliers Accountability for service levels across different workflows and work closely with the respective internal teams to ensure service delivery as per committed SLAs. Manage vendor service escalations and ensure appropriate resolution. Own vendor specific service metrics and provide business review data as required, along with process and follow-up details. Required skills to have for the success of this role Bachelor's Degree in business - MBA or equivalent work experience Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple remote locations/departments with management and individuals of various levels and backgrounds. Capable of making commitments, setting priorities, and delivering results on time and on budget. Project management skills. Ability to facilitate/lead project teams. Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio, and Access. Demonstrated success in developing and implementing strategic and tactical business plans. Ability to work individually and under minimal supervision. 3-5 years related experience Flexible work style and ability to adapt to internal and external customer requirements Excellent time management, organization, analytical, problem solving, and listening skills This role is located in CS Headquarters, Cary, NC. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. #LI-EZ1 Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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