Scope of the Role:

• Perform analysis on the effectiveness of Collections Strategies by monitoring Key Performance Indicators
• Enhance collections and recovery capability and drive optimization and standardization of the Hong Kong Collections and Recoveries.
• Collaborate with model development team to design and perform a/b tests and review results
  

Key Responsibilities/Challenges:

• Deliver improvements in efficiency and effectiveness of collections and recoveries operation processes and strategies
• Perform analysis on the effectiveness of Collections Strategies by monitoring Key Performance Indicators
• Collaborate with model development team to design and perform a/b tests and review results
• Generate operational reports to support the daily tasks performed by collections.
• Monitor and report performance of individual collectors and teams with insights to improve performance
• Monitor and report Collections volume and capacity, and forecast volume and optimal level of capacity
• Design automated processes by performing data-mining and developing codes to provide expected outputs.
• Support ad-hoc analysis with insight and meaningful recommendation for senior management

Selection Criteria:

• Highly numerate with sound knowledge in SAS programming and MS Word / Access, Powerpoint (Good skills in VBA is preferred)
• Fluent speaking in English, Mandarin and Cantonese
• 3 years or more of experience in banking industry
• Strong analytical skills, good problem-solving skills and ability to work under immense pressure
• Possess sharp judgment and ability to make prompt and reliable recommendations to management under tight timelines
• Good communication and interpersonal skills

上班地址：罗湖区深南东路5016号京基100大厦