Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
If you are a student who has strong project, reporting and collaboration skills, and drives for impact and influence , then the Customer & Partner Experience (CPE) organization has an exciting opportunity for you. As CPE Student Worker Analyst you will be keenly focused on driving improvements to customer experience & satisfaction.
Responsibilities
You will be assisting the CPE Team in the following tasks as an Analyst:
- Customer and Partner Listening: Gather and analyze customer feedback and signals through Voice of Customer and Partner channels, local insights, Business Intelligence and analysis (45% of time)
- Influence and Land Customer Health Improvements: Assist with providing customer evidence and ensure execution of actions critical to customer satisfaction at local and global level. (40% of time)
- Foster Customer and Partner Experience (CPE) Culture and Ensure Accountability: Assisting with executing programs to embed customer obsession in employee lifecycle, ensure CPE accountability lands across all roles. (15% of time)
Qualifications
Preferred Skills & Requirements:
Strong customer engagement skills
Strong data and analytical skills
Education:
Strong Analytical/Excel skills required. Power BI a plus
Studying towards a Masters or Bachelor’s Degree (BS or BA) or equivalent intern work experience required
Relevant fields of study include Sales, Marketing, Change Management, Organizational Development.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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