About Bentley Systems
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annualized revenues of more than $800 million in 172 countries. www.bentley.com.

Position Summary:

Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of a team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!

 

Location: Exton, PA

 

Responsibilities:

• Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
• Positioning the SELECT program’s features and benefits for the user with the goal maintaining the SELECT program.
• Communicating current SELECT program offerings.
• Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
• Processing any/all applicable paperwork required when loss mitigation is confirmed.
• Providing notice to Sales/Management of loss mitigation and value for sale impact.
• Responding to user (includes internal and external Bentley users) inquiries/requests.
• Processing Service Request(s) and Dispute Cases as assigned.
• Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool

 

Qualifications:

• Preferred experience in SAP/CRM and understanding of Contract processes. Government knowledge/experience, not required.
• Bachelor's degree recommended (in lieu of degree, 4 years relevant work experience).
• Excellent people and communications skills
• Team player
• Strong relationship skills and the ability to work through long renewal cycles.
• Organizational skills, time management skills and ability to work independently are a must
• Self-starter who is driven to achieve more    
• Able to easily and clearly explain processes to users                             
• Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes                  
• Open to constructive criticism, learns from mistakes        
• Able to learn new skills quickly and adopt changes 

 

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age  or any other characteristic protected by local law or unrelated to job qualifications.  

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.