Technology driven, problem solvers Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless. Why you’ll love working for Siemens! Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world’s most significant problems – Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021. What will you do? As a working supervisor, leads a technician team to achieve profitability, growth and customer satisfaction. Develops and directs this service team in providing high end services including On-call, Service Projects and Planned Preventative Maintenance agreements to the building management market. Responsible for health & safety, technician development and other Service activity. Controls service reports, timesheets, expenses and manages resources to improve overall utilization. Performs service agreement at customer sites to ensure that the relevant systems are properly maintained and operating correctly, thus contributing to company profitability and customer satisfaction. Manages emergency service calls as directed during the day and after hours. Review customer needs/demands when on site and advises Account Engineer / Service Sales of any addition activities required. Ensure the required quality and standards are achieved, in accordance with the customers’ requirements and the Company's quality assurance procedures and technical directives. Coach, motivate and ensure best performance from an assigned team of Service Technicians (5-10) to ensure productivity and efficiency levels are achieved in line with set target. Work with the Service Manager to establish labor requirements and staffing levels. Work with the Dispatcher to make weekly work planning and organize tools, equipment or materials as needed. Advise on equipment required and timescales for replacement parts following service visits and ensure no return visits on same problem. Continually review customer needs/demands to allocate and optimize the activities of Service Technicians accordingly (i.e. maintenance visits, repairs, training, demonstrations, etc.) Visit Technicians on site and ensure required quality and standards are achieved, in accordance with the customers’ requirements and the Company's quality assurance procedures and technical directives. Managing “on call” planning Ensure all the necessary information/documentation (works reports, timesheets, etc) is provided by the Technicians to be recorded in SAP at the earliest date. Timely submission of all reports requested by the Service Manager. Ensure all work adheres to the company safety rules/statutory regulations/customer requirements. Adhere to the Health and Safety at Work Act at all times. What will you need to succeed? Requires three years of college or technical school resulting in an Associate’s degree or equivalent combination of education and related practical experience in building mechanics instrumentation and control or related area Requires a minimum of 5 years of technical experience in the building automation area Good knowledge of building automation systems and relevant standards Proven diagnostic skills – able to systematically identify and resolve technical problems Self-motivated and calm under pressure Good motivational skills and ability to innovate Good communication skills – verbal and written (French and English) IT literate (computer networking/ building automation communication protocols) Valid Driver’s License (essential) Experience in delivering high quality customer service to a broad range of customers Understanding of the Building Code as it pertains to Automation About us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. Organization: Smart Infrastructure Company: Siemens Canada Limited Experience Level: Experienced Professional Job Type: Full-time Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca. Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste. 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