The purpose of the role is to supervise processes for advice, disclosure, record keeping ,and complaints for AIA Advisers and other monitoring-related activity.

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

About the Role:

Some responsibilities include

• Ensure that Advisers comply with the AIA process requirements including complaint handling and marketing activities

• Assess the quality of record keeping and the suitability of advice provided

• Diagnose trends that necessitate changes to processes, standards, systems or training to adhere to compliance

• Identify and deliver coaching in conjunction with other stakeholders to ensure performance gaps are addressed

• Manage technical content delivery, including coaching to Advisers

• Responsible for maintaining the Supervision Framework to ensure it is complete and accurate

• Assist with organising Professional Development days and adviser visits

• Identify opportunities to improve processes to increase robustness and efficiency

About You:

• Comprehensive understanding of Financial Services industry and products, including risk, home loans and investments

• Thorough understanding of the requirements in relation to risk, home loans and investment products

• Knowledge of FMCA, CCCFA and other applicable laws.

• Well-developed analytical skills and practically sound judgement

• Broad experience in the Financial industry including experience as a Financial Adviser

• Experience with managing complaints within a Financial Service environment

• Exposure to a third-party and in-house distribution environment

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

Our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.