The job:
 
As a Technical Support Specialist Supervisor, you will, lead, organize, direct, plan, control and coordinates first level technical support specialists.  You will be the first contact point of the TS Specialists, you should also be able to act proactively to ensure smooth team operations and effective collaboration. Into this role your communication skills should be excellent with both the team members and your direct manager who will lead you with corporate/business guidelines and goals.
 
In addition, provide product line consultation to customers and service personnel, primarily in your designated product line across EU. You will be expected to keep up to date with our instrumentation and create a strong relationship with the field service team, by maintaining a field presence. Utilising our remote technologies (such as Augmented Reality and various other digital tools) and through effective troubleshooting, you will minimise disruption to the customer’s scientific operations and provide a speedy resolution.
 
What will you do?
 
 

• Performs all Activities in line with internal rules and customer regulations reflecting the company 4I values.
• Create an inspiring team environment with an open communication culture
• Set clear team goals in agreement with your direct Manager
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Drives the completion of the annual PMD process of the team
• Provide technical support via phone or Apply on Company WebsiteSee all jobs at Belgium - Remote, France - Remote / Field, Germany - Remote / Field, Italy - Remote / Field, Sweden - Remote / Field, United Kingdom - Remote / Field