Job Field: Customer Service
Location: CN
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_CN_34344

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 110,000 other minds.

Description

BASF has been a committed partner to Greater China since 1885. With larger production sites in Shanghai, Nanjing and Chongqing, BASF is a major foreign investor in the country’s chemical industry, and operates the Innovation Campus Shanghai, a global and regional research and development hub. BASF posted sales of over €7.3 billion in 2018 to customers in Greater China, and employed 9,317 people as of the end of that year. For further information, please visit www.basf.com/cn/en.

Objectives:

Provide prompt and accurate handling of daily orders, inquiries, requests and complaints resulting in customer satisfaction and promoting repeat business. Act as a central point to bridge for business in Asia between customers, account management, credit management, Global production, the Regional Customer Service organizations and logistic departments.

Main Tasks:

Pre-sales preparation (material and customer master data setup, contract vetting, bank guarantee, supplying condition check, sample order).

Produce and monitor the sales forecast on advancing monthly basis in close cooperation with account management. Forecast vs. order tracking with regional country Customer Service and APTC.

Communication internal(global team) and external on orders status including delivery schedule, product availability, documentation requirements, changes initiated by supplier or customers, credit terms and other specific requirements. (BLP, export, domestic transportation)

Post-sales follow up (AR, credit/debit note). Check customers credit status and communicate with customers to settle credit and account receivables issues to support a low DSO and smooth order process.

Primary contact for customers to answer service-related enquiries, sample orders and take necessary actions to solve problems including Non Conformance Management.

Project support

Requirements:

Bachelor's degree and/or 3-year experience in logistic processes, customer service and/or business supply chain in both domestic and international markets

Computer proficient with MS Office (especially Excel and Word), web based applications and good experience with ERP (preferable SAP)

Ability to communicate in fluent English and preferable other foreign languages as per assigned territory.

Good organizational skills and attention to detail.

Knowledge of BLP or bonded business, export documentation requirements