Safety and security, guest relations, assists management, quality assurance/quality improvement, housekeeping protocol and housekeeping quality control are key ingredients to success for this opportunity.

Core work activities include:

• Report work related accidents, or other injuries immediately upon occurrence
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
• Assist other employees to ensure proper coverage and prompt guest service
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements
• Ensure employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Listen to employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions
• Comply with quality assurance expectations and standards
• Contact Engineering or Housekeeping office directly for urgent repairs
• Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards
• Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met

Minimum Job requirements:

• High school diploma/G.E.D. equivalent / Bachelor Degree
• At least 2 year of related work experience
• At least 2 year of supervisory experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.