Roles & Responsibilities*

• Manage and lead an efficient documentation team who will exceed customer’s expectation or SOP/KPI requirement.
• Monitor and allocate resources according to productivity level in order to achieve service excellence.
• Provide trainings to existing and new staff on customer specific process and requirements.
• Direct documentation reps to solve daily operation issues. Ensure issues are escalated to management timely.
• Pro-actively communicate with internal customers and external customers on industrial, country and company initiatives and changes.
• Review and implement new initiative from the customers and the company.
• Review process flows to maximize efficiency at the center

Holder of University Degree or related discipline.

• Upholds professional values, ethics and integrity at all time.

• Leadership: Remarkable leadership with fundamental skills on coaching, motivation, talent development and capacity on performance driving and process optimization, etc Education: Tertiary education above, with preference for Logistics or English.
• English: Oral and written English is fluent.
• Work experience: 6+ years of working experience in similar industry with at least 3 years in team leader capacity; can cover mid-shift & night-shift business needs.
• Office Tool: Able to command sets of formulas and use of PIVOT, and further to display in PPT with business-look charts and work out report independently from receiving requests, access to raw data, trim/integrate/standardize data and into final results.
• KPI rank: the OP productivity is top 30% in the team.
• Skill set: Self-driven and motivated; Excellent interpersonal, communication and presentation skills; Professional with positive self-image and good influence to others;