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Responsible for reporting, compensation calculation & nationwide administrative work for CRM department.

Position Objective: 
- The job holder is expected to provide data and be able to work on data analysis in order to support for a better planning and enhance the effectiveness of customer services related to premium collection management.
- The person is also responsible for extracting data & calculating compensation for agents

Roles and Responsibilities:
I. Compensation (45%)
- Monthly / Quarterly / Yearly query data from the system to extract the premium collection results, cross check with regional managers to ensure providing correct data
- Cooperate with relevant internal departments or PIC to calculate payment for Agents following approved scheme and incentives 
- Extract report & calculate payment for other short schemes (quarterly contest, non-cash scheme, services ratio, …) based on approved proposal or Memo
- Coordinate with relevant PIC to get the payment reviewed, approved & work with Finance to process payment  
- Consolidate all other claim expenses from agents (phone, travel allowance…), get approval & process payment together with comp payment
- Involve in system development and enhancement following approved scheme / incentives or when having issues 
 
II. Reporting & Data Analyst (45%)
- Acquire data from primary or secondary data sources 
- Analyze & identify trends or patterns for simple reports as assigned
- Interpret data and analyze results using statistical techniques to provide ongoing reports 
- Ensure to provide reports and proposals or estimation based on data quickly and exactly as a data analyst.
- Involve in as a team member to develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Prepare simple document and/or presentation related to the job
 
III. Administration (10%)
- Support some nationwide admin tasks following line manager’s request 
- Work with management to prioritize business and information needs

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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