Supervisor, Royal Service

As our new Supervisor Royal Service, you will supervisor the operations of all incoming calls at the hotel, while processing guest requests, guest reservations and assisting front office operations in creating a memorable experience for our visitors.

 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Supervise the PBX switchboard (Royal Service) team
• Provide coaching, support, and training to team members
• Assist in responding to all guest requests via email and phone
• Ensure the best selection for the guest inquiring about a room reservations and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Set up billing instructions
• Review processes, standards, and procedures for Royal Service and Reservations
• Take In-Room Dining orders
• Listen to guest concerns and handle concerns accordingly
• Assist in booking room reservation requests and enter rooming lists as needed
• Assist other front office departments as needed

 

Your experience and skills include:

• Diploma or Degree in Hotel/Hospitality Management an asset
• Previous experience with Property Manager (Opera) and MFR (Opera CRS) systems
• Previous supervisory experience an asset
• Fluent in English, with excellent communication skills (both verbal and written)
• Fluency in a second language, preferably Spanish an asset
• Previous guest relations experience preferred
• Strong interpersonal and problem solving abilities
• Proficiency in Microsoft Office Applications including Excel
• Ability to suggestively sell

 

Physical abilities:

• Exert physical effort in transporting (30 pounds) approximately 100 feet
• Endure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position for 6-8 hours throughout work shift
• Walking, bending, kneeling, use of ramps and stairs

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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