Purpose statement:

To support specific channels (HKDF/CNDF/HKDP/MCDP/CNDP) assigned to achieve its volume objectives by providing comprehensive administrative support in supply chain and logistics services, i.e. outbound logistics planning and customer service.

Key Accountabilities:

Operational

• Manage customer ordering process to achieve On Time In Full delivery
• Manage market returns both physical and documents accordance to the Company standard process as well as insurance claim processes
• Provide central support for a variety of Supply Chain processes
• Analyse data in order to address and resolve ongoing problems within Supply Chain
• Provide timely and accurate sales and inventory reports to users in different functions of the company in an agreed periodical basis
• Continuity of improvement in customer supply performance
• Co-ordinate with IT service team for problem solving on SAP application issue and enhancement

People

• Establish an effective working relationship with key customers / 3PL / HK C&E as well as relevant departments within company in order to promote further collaboration between parties in implementing company policies and procedures. i.e. assist Finance team to perform Finished Good stock take
• Respond to Order enquiries/Customer enquiries to ensure all customer requirements are met in accordance to the SLA with customer satisfaction
• Provide practical and workable solution to gaps identified during data analysis

Knowledge, Skills & Experience:

• Form 5 / DSE graduate, At least 3 years of supply chain / customer service experience in a FMCG company or others
• Strong skills of Microsoft Office & SAP
• Strong administration skills with a background within office work
• Able to handle Trade Declaration EDI Processing
• Good Communicator
• On-job training skills