Video: MEET US in 2 Minutes! Are you brave enough to challenge yourself? The goal of the Support Account Manager is to sustain a high level of support experience and drive the use of newly released software with the customer. The SAM is assigned to key accounts to orchestrate all support activity, provide maintenance planning, and handle all escalations by acting as a single point of contact for support. We offer a role with responsibility, independence and the possibility to contribute proactive. We foster a team work culture with room for individual development. Join our team as “Support Account Manager / Customer Care (m/f/d)” in Germany. Position Overview: Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions Acts as a single point of contact and advocates and orchestrates support activities across a customer organization and within PL. Work with customers to develop and deliver solutions in cooperation with the different SPLM development groups. Coordinating internal resources for the flawless solution on-time delivery. Oversee technical resources in the software delivery solutions to ensure successful client adoption setting You’ll help our customers drive digital innovation by Establish and build a trusted advisor relationship from both a business and technical perspective with major and strategic accounts, sales executives, and technical resources Develop a keen understanding of the customer’s specific business and technical drivers and major initiatives Understand the customer’s business structure and product lifecycle processes Help the customer in the definition of business and technical requirements in the areas of product development, manufacturing and support Support the customer during the implementation and operation of appropriate Siemens solutions by navigate reported issues through the involved SPLM departments Coordinates the communication, provides a transparent and regular status overview and demand response from involved SPLM departments and customer related resources Proactively reviews/analyzes support needs across product portfolio and manages escalations and prioritizes issues Analyzes the dependencies of issues to ensure correct severity classification Acts as a liaison between customer and product engineering Your qualifications - meaningful and adequate Basic knowledge of main products implemented at the customer base 5+ years of technical consulting or support experience in PLM (Product Lifecycle Management), which includes performing proof of concepts, defining requirements and scope deployment, as well as being part of the selection process. Excellent communication and presentation skills Ability to manage multiple priorities Practical Experience in engineering projects Basic knowledge of business process management BS/BA in an engineering or manufacturing-related discipline or a similar profession Should have recent experience leading and managing requests of technical and business consultants from within, and outside of their formal organization Some business travel will be required, almost exclusively domestic Must be able to work under minimum supervision Should have solution-oriented working methods Good knowledge of written and spoken English Good knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Preferred Knowledge/Skills, Education, and Experience: Understanding and experience in working with Data Management and Electronic and/or Mechanical Computer Aided Design (ECAD/MCAD) tools and processes ITIL Service Management certified Understanding of existing processes like support, software sales and software development Experienced with communications with executive-level managers Fluent knowledge of written and spoken English, polite way of talking Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook and PowerPoint We are always challenging ourselves to build a better future. Be part of the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility. We are constantly adding innovations to its portfolio to integrate ground breaking future technologies. We have our global headquarters in Nuremberg, Germany, and have around 75,000 employees internationally. We'd love to hear from you, so apply now on siemens.com! We look forward to your application! Please use only our career platform, which you can access via "Apply now". Send us an email to careers-DACH.sisw@siemens.com, if you would like to clarify initial questions with our recruiting team. Contact person for this job advertisement is Mr. Markus Kies Come and learn more about Siemens Software: Mission / Vision and our software portfolio - or visit our homepage. We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who’ve had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-PLM #LI-MK1 Organization: Digital Industries Company: Siemens Industry Software GmbH Experience Level: Experienced Professional Job Type: Full-time