Eaton’s Corporate is currently seeking a Support Analyst to join our team. This position is based at our Queretaro Office. The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly and monthly presentations for reporting out of metrics, updating customer service and agent scorecards, C3 administration, requesting new online agent user setups and other adhoc tasks as identified and assigned by the manager. Analysts are expected to be able to work independently as well as able to participate in a team. Some activities related with the position will be: 1. Interacts professionally with internal and external contacts. 2. Ensures timely data collection, maintenance, and analysis of daily, weekly and monthly Customer Service reports using SAP, Excel and Power BI. 3. Daily Customer Service related audits, including but not limited to; auditing of sales orders greater than $10K, duplicate order validations, updating of credits for responsible party and reason code, ship to account validation for dual market customers, pricing validations. 4. Maintenance of monthly Customer Service report out PPT presentation. 5. Maintenance of monthly Customer Service and Agent scorecards using Excel. 6. C3 (Cooper Customer Center) Administration. 7. Responsible for new Agent User setups for ERP System Access (including requesting of C Numbers, VPN Access, and SAP Access request). 8. Daily maintenance of orders caught in Deferred Billing. 9. Additional Adhoc assignments as requested by supervisor #LI-UH1 Qualifications Required (Basic) Qualifications: Bachelors Degree 2 yrs minimum of similar experience. Advanced PC skills (Outlook, Word, Powerpoint and databases) Advanced Microsoft Excel – Formulas and Macros Knowledge of CRM software and SAP or VISTA Strong written and verbal communication skills Knowledge of Vista, VOTW and Mentor software Ability to speak, read, listen an write in English Detail-oriented Strong analytical and problem solving skills Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development Team work What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time