Support Consultant for service-minded and efficient IT support
Orsted GermanyTaibeiUpdate time: June 1,2019
Job Description
Would you like to support our IT users in a busy working environment?

Join us and become Support Consultant in IT Service Desk, where you’ll be responsible for conducting incident management, first- and second-line IT onsite support and asset management regarding IT user equipment. We focus our efforts on supporting the entire business and ensuring that the company works as a professional, reliable and responsible company. You’ll be part of our Global Service Desk, where you’ll have a local staff manager and functional service desk manager in Denmark. Our Service Desk Team is spread all over the world and you’ll get 60 top motivated colleagues to back you up.
Your key tasks will be to
  • help our employees with primarily on-site support for their different HW and lighter SW support needs, focusing on the customer mind-set
  • manage relocation and establishment of new sites
  • solve first and second-level incidents and service requests from our service management systems (both Taiwanese and international users)
  • make sure that our Taiwanese business is aligned with global IT governance and policies
  • manage Taiwanese telecommunication contracts and hardware (e.g. landlines and mobile phones).
Furthermore, you’ll support our Network and Server department during changes to the infrastructure server/network. You should also be prepared to assist your colleagues in the local team with ad-hoc tasks.

Your competences include that you
  • have a relevant IT technical degree, e.g. as IT supporter, data technician or similar
  • have experience working with onsite support in a large organization
  • are technically minded and used to providing technical support regarding PC and mobile phones (IOS)
  • have knowledge and experience working with support of MS AD, MS Office 365, Windows 8/10 and VPN
  • are robust and can work independently, as it’s part of your job to support users at our Taiwanese locations on your own.

You speak and write Mandarin and English at business level and have moderate onsite support experience from a large company. Furthermore, you’re service-minded, but with a decisive approach. You excel at cooperating and networking with users and colleagues. You have a flexible approach and welcome changes in a busy working day with many different challenges that need to be prioritized and solved.

Working at Ørsted
To be the frontrunner in the green energy transformation, we invest significantly in innovation and empower our employees to help shape the renewable energy technologies of the future. We cultivate a collaborative, dynamic and diverse work environment and encourage career-long learning and development so our people can realize their full potential.
Would you like to help shape the renewable technologies of the future?
Send your application to us as soon as possible and no later than May 31, 2019, as we’ll be conducting interviews on a continuous basis.

Please don’t hesitate to contact the Recruitment Specialist by email on twrecruitment@orsted.com if you’d like to know more about the position.

Please note that for your application to be taken into consideration, you must submit your application via our online career pages.

It’s essential that you’re eligible to work in Taiwan. You should expect some traveling in relation to your work, both domestically (for example to Changhua), in the Asia-Pacific region and to our offices in Europe.

About Ørsted
Headquartered in Denmark, Ørsted’s 6,000 employees develop, construct and operate offshore and onshore wind farms, bioenergy plants and innovative waste-to-energy solutions and provide smart energy products to its customers. Ørsted Offshore’s 2,300 employees have developed and constructed the largest portfolio of offshore wind farms in Northern Europe, and we’re expanding with international activities in the US and Asia-Pacific. For more information on Ørsted, visit Ørsted.com

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