Responsibilities

• Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Operations.
• Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.
• Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
• Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems.
• Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
• Report software bugs and be an advocate for product improvement using customer suggestions.
• Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
• Document your knowledge and share it with others.
• Use tools for debugging and root cause analysis.
• Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
• Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
• Present technical content to various audiences including customers, partners, and internal stakeholders

Qualifications

We are hiring across following areas: Financial, Retail, Supply Chain Management and Technical (Not all skills are required; some are good to have)

• A working knowledge of ERP products including cloud enterprise applications
• Experience with ERP solutions as an end user or as a consultant with a solid understanding of one of the four main areas:
  
  • Financial:
    
    • Accounts Payable
    • Accounts Receivable
    • General Ledger
    • Taxes
    • Human Resources
    • Project Accounting
    • Sales & Marketing
  • Retail:
    • A working knowledge of RETAIL industry and/or Dynamics AX for RETAIL
    • X++, C# and OOB knowledge, in addition to Design patterns concept knowledge (i.e. Request/Response)
    • Web stack developer knowledge, JavaScript/TypeScript and HTML5.
    • Good knowledge of Microsoft SQL or other related Database technology
    • A solid understanding of IIS, troubleshooting website issues/HTTP responses using Fiddler or other Network Monitoring tools
  • Supply Chain Management:
    • Sales order and Purchase order processing
    • Manufacturing and Master planning
    • Inventory and Warehouse management
    • Inventory costing
    • Transportation management
  • Technical:
    
    • Environment deployments and monitoring in Azure or other Cloud management Systems
    • Understanding of SysInternals tools – Process Monitor, Process Explorer
    • Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
    • Understanding of IIS, troubleshooting website issues/HTTP responses
    • Network debugging skills (Fiddler, Network Monitor / Wireshark / Message Analyzer)
    • Understanding of data management and migration concepts
    • Current Microsoft IT Certification preferred
• English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus, (e.g. TOEFL, TOEIC, Cambridge English Exams)
• Strong customer service, accurate and logical problem solving
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development
• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
• Degree in Engineering, Business Administration, Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering
• Dynamics AX Technical Experience advisable (X++ and other languages, SQL BI Tools)
• Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM Online