The Microsoft Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers, support customers using a service to migrate or compliment their existing on-premises environment, and to work in collaboration with multiple Microsoft teams inside of CSS.
Responsibilities
The Support Engineer is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments on the Azure Platform.
The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
A Support Engineer is a matter expert in Azure Platform services, technologies, offerings, and customer deployment. The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction; develop and publish content for customer self-help; will work in close collaboration with the Product Groups and Operations teams; and will interface with various levels of management within customers, Partners, and Microsoft.
We are looking for talents that:
? Are Customer obsessed.
Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.
? Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
? Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
? Enjoy working at a growth company with lots of advancement opportunities,
? Can work hard while having fun, and act in an honest and ethical manner.
Qualifications
We are looking for talents that:
Are Customer obsessed.
Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.
Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Enjoy working at a growth company with lots of advancement opportunities,
Can work hard while having fun, and act in an honest and ethical manner.
Qualifications:
2+ years experience in system development, network operations, software support or I.T. consulting
2+ years industry experience with Microsoft products like: Windows Server and Microsoft client products.
2+ year’s industry experience with Microsoft products. Strong knowledge of Microsoft Windows operating systems both current and legacy.
2+ year’s industry experience with Microsoft System Center products.
?2+ year’s industry experience with Microsoft System Center Data Protection Manager with Strong knowledge in this area.
Windows System Administration/Virtualization
Experience with Hyper-V configuration, administration and migration. Understanding of Virtualization concepts and virtual system
Microsoft certifications on Azure Infrastructure Solutions and/or Azure Solutions are a plus.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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