The Dynamics CRM Support Engineer role is a key role in providing customers across EMEA & Globally the highest quality level of support.  Taking ownership and driving to resolution all kinds of technical issues from a broad range of customers.  Using tools, processes and collaborating with people from a diverse range of teams and skills to make sure we provide the right solutions to our Online and OnPremise customers.
The Support Engineer role will be part of the large and growing EMEA wide Dynamics support team.  The large range of technologies, customers and colleagues that need to be worked with every day requires people with a passion for technology, customer focus and collaboration.  There are also many opportunities to drive your career development from within the support team.  Formal and informal training opportunities are provided continuously, mentoring programs as appropriate.  With the rapid release cycle the technical growth is constant, both in terms of training and learning on the job through hands on experience.

Responsibilities

• Communicate with customers and partners to drive their issues to successful solutions.
• Collaborate with peers and other teams in appropriate ways to assist in customer experience.
• Deal with Mission Critical and “Follow The Sun” situations
• Solve complex level of problems, involving broad product and technology knowledge
• Identify and work to improve existing processes and workflow.
• Continuous development of technical, functional and professional knowledge
• Educate both customers and peers on areas of specialization, through blog articles, training courses and workshop engagements etc.
• Use complex and specialized tools and approaches to troubleshoot deep technical issues
• Participate in occasional 24x7 coverage models

Qualifications

Key Success Criteria:
Excellent Team player and Collaborator
Continuous personal growth and development
Strong ownership of customer issues
Knowledge, Skills and Essential Experience:
Microsoft Dynamics CRM Experience or a Developer focused background would be beneficial but not essential.  
In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
Ability to take Technical Leadership in one specific product or area of business processes.
Communication skills in international environment
Mandatory fluent English language - Spoken and Written
Knowledge of other European languages a plus
 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
 
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.