YOU are an analytical person, passionate about technology. You enjoy taking things apart and building them back together, because understanding and solving technically complex issues is what drives you. You are looking for highly experienced colleagues to help you deepen your technical knowledge. At the same time, you thrive in an international environment by communicating well in German/French and English with knowledgeable IT professionals within large corporate customers and by maintaining long-lasting business relationships with them.
WE are a diverse team delivering industry-leading services across the globe. We strive to be our customers’ and partners’ trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world. We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.
* Substantial recognition and rewards proportional to performance
* Attending technical training and conferences, participating in internships abroad and earning certifications
* Access to an enormous array of learning resources
* Flexibility to work from home
* Top-tier medical insurance
* Having a real impact while doing what you love
Location: Lisbon
Please note that your resume will be entered in our database and may be used in further recruitment events. Only suitable candidates will be contacted.
Responsibilities
* Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
* Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
* Act internally as a customer advocate.
* Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
* Advise customers on how to gain additional value from their Microsoft products.
* Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
* Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Qualifications
• Networking skills and familiarity with communication protocols (ftp, http, etc)
• Object oriented programming: C++
• Scripting: VBS, PowerShell
• COM = Component Object Model
• VBA is the extra PLUS
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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