The IIS/ASP Support team will be responsible for delivering support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
Responsibilities
• Communicate with Microsoft enterprise customers via telephone, email, and other electronic communications regarding problems.
• Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Write technical articles and sample programs for Microsoft's knowledge base.
Qualifications
• Good knowledge gained from experience in ASP.NET programming.
• Basic understanding of Web servers like IIS, wrt configuration, deployment, etc is a definite plus.
• Good understanding of the concepts of Operating Systems and networking is required
• MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage
• Experience of at-least 2 years in the technical environment mentioned above is desirable.
• Good English Communication Skills - Spoken and Written (including technical writing)
• Strong Trouble Shooting and problem solving skills
• Excellent customer Service skills and effective learning skills
Critical Exposure areas;
• Knowledge and experience with .Net Framework, ASP.NET, ASP.NET Core, Azure BOT, Framework, VB.NET and Webservers – IIS
• Expertise in at least – C#, ASP, VB6, COM, DCOM, RDBMS
• Industry programming experience in building Windows or Internet applications
• Trouble shooting skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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