Responsibilities

• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
• Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.
• Write complex technical articles and sample programs for knowledge base.
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product area

Qualifications

Foundation concepts:

· Operating Systems Concepts – Active Directory, Security, OS Internals
· Networking concepts – DNS, protocols, Devices
· IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
· Exception Handling
· Memory Management concepts
· Tools – Netmon, Perfmon, SQL Profiler
· Basic debugging skills
· Basic SQL Server Administration concepts

Critical Exposure areas & Technical Specifications

· Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
· Experience in WSUS, SMS (System Management Server), SCCM 2007 (System Center Configuration Manager) and SCCM 2012 and Microsoft Intune is must.

Exposure on SQL and IIS will be good to have

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.