Support Engineer
MicrosoftBangalore, karnataka, indiaUpdate time: November 4,2019
Job Description

The SQL Support team will be responsible for delivering SQL Server support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities

• Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
• Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Write technical articles and sample programs for Microsoft's knowledge base.
Qualifications, Abilities and Experience should include:

• Strong Relational Database Management System (RDBMS) knowledge and experience.
• Hands on experience on SQL DBA activities.(At least 4+ yrs, someone with exp in Oracle DBA willing to work on SQL is also eligible)
• Experience on clustering and availability groups will be an advantage.
  Good knowledge gained from experience in Microsoft® SQL Server versions 2012 , 2008 R2 , 2008, 2005 is required
• Good understanding of the concepts of Operating Systems is required
• Experience of at-least 4 years in the technical environment mentioned above is desirable.


Critical Exposure areas;
1. Database experience with good knowledge of internals
2. Operating System Concepts
3. Trouble shooting skills

Qualifications

 

Qualifications, Abilities and Experience should include:

• Strong Relational Database Management System (RDBMS) knowledge and experience.
• Hands on experience on SQL DBA activities.(At least 4+ yrs, someone with exp in Oracle DBA willing to work on SQL is also eligible)
• Experience on clustering and availability groups will be an advantage.
  Good knowledge gained from experience in Microsoft® SQL Server versions 2012 , 2008 R2 , 2008, 2005 is required
• Good understanding of the concepts of Operating Systems is required
• Experience of at-least 4 years in the technical environment mentioned above is desirable.


Critical Exposure areas;
1. Database experience with good knowledge of internals
2. Operating System Concepts
3. Trouble shooting skills

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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