Responsibilities

Incident & Advisory services & Responsiveness

• Drive efficient communication with customer to know their needs.
• Do research and use technologies to troubleshoot on customer’s specific issue.
• Deliver desired solutions in response to customers’ concerns.
• Deliver feedback to Microsoft product team to improve our product and service.
• Provide proactive advisory services for customers to realize values achieved by Microsoft products.

Effective Communication & Collaboration

• Identify the right resource to collaborate with to work toward the final solutions.
• Collaborate with cross-group peers both proactively and reactively.

Operational Precision

• Use appropriate documentation and utilization and / or labor tracking methods to account for time.
• Manage and prioritize your workload while keeping team members and management appropriately informed.

Qualifications

1. Bachelor degree in Computer Science, Electronic Engineering or equivalent experience.
2. Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
3. Must have strong verbal and written English skills.
4. Strong analytical logic thinking.
5. Good development skills on C++ or .NET; able to write code to demonstrator algorithm by hand
6. Strong Microsoft VS.Net development skill and development knowledge for ASP.Net
7. Good understanding on network: TCP/IP & HTTP, able to use tool to analysis network connection
8. Passion for technology and customer service.
9. Proven capability of a quick learner. Self-driven and self-motivated.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.