We are now looking for an expansion role to perform the following responsibilities:　 

Support Engineer 

Responsibilities: 

• Monitor incoming support request and handle according priority in a timely manner
• Analyze the issue symptoms and get a clear understanding, shared with the customer:
• Troubleshoot the support request using the team member’s knowledge and experience, internal knowledge base and available Google Support resources;
• Collect troubleshooting information and raise the issue to Google Team (Consult the G Suite Support learning path for best-practices)
• Less experience will be considered as junior support Engineer 

Requirements:
 

• Degree / Higher Diploma in Computer Science or related disciplines
• Extensive understanding of web technologies/protocols (HTML, XML, HTTP), mail (SMTP, IMAP, POP, Exchange) and OS technologies (Windows/Unix/Linux administration);
• Sound Knowledge of enterprise networking concepts (DNS, TCP/IP, Firewalls, Proxy Servers)
• Ability to identify complex problems and collect information for troubleshooting purposes;
• Empathy skills and interest in customer interactions;
• Proficient in spoken English/Mandarin 
• Fresh graduate with passion in IT industry will also be considered
• Immediate available is highly preferred

Interested parties please send full resume with present and expected salary