Responsibilities:

• Perform timely POS System menu update and maintain hardware and software inventory
• Provide daily technical support and handle requests from all stores
• Support new stores opening and stores revamp technical issues
• Work with external service vendors to ensure vendor deployments and deliverables are in quality standard
• Support network infrastructure and application team to deploy projects to stores
• Assist in ad-hoc projects as assigned

Requirements:

• Higher Diploma or above in Computer Science or related discipline
• 3 years working experience in IT user support, experience in QSR is preferred
• MCP, MCSE or CCNA holder would be an advantage
• Solid experience in helpdesk support, virus and spam control, PC disaster recovery and data migration
• Hands-on experience in supporting Windows, MS Active Directory, Office 365, Sophos, POS and other Microsoft applications
• Self-motivated, strong problem solving and analytical skills
• Can do attitude and willing to work under pressure and overtime
• Customer focused attitude and dedicated to problem resolution
• Able to work shift duty in weekend and on public holidays (5-day work week)
• Immediate available is preferred