In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, collaborating and knowledge sharing with each other and are innovative in providing solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As a Support Engineer in our Modern Workplace Division you will provide technical support regarding System Center to enterprise customers, partners, internal staff and/or others on mission critical issues experienced with Microsoft technologies, including Networking, Directory Services and troubleshooting in the database.

Responsibilities

• Provide quality support and reliable technical solutions for Microsoft System Center Configuration Manager with a high degree of customer satisfaction
• Represent Microsoft and communicate with corporate customers via phone or email service in order to find the best solution for technically complex problems
• Efficiently managing the relationship with our customers and thoroughly documenting their cases
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
• Consistently share best practices with team members and act as technical resource for more junior engineers

Qualifications

Qualifications  

• Excellent demonstrated customer service skills and customer focused attitude
• Two or more years’ experience in systems development, network operations, software support or I.T. consulting
• Strong knowledge about Microsoft® System Center and Microsoft® Windows OS.
• Excellent problem-solving skills, includes troubleshooting, problem analysis and resolution
• Genuine passion for technology and desire and aptitude to increase technical skill level required
• Good communication skills - spoken and written English (including technical writing)

Preferred Qualifications

• Two or more years industry experience with Microsoft Server products
• MCSE + I/MCSD/MCDBA certifications are a plus
• Programming experience in C or C++
• Additional Technology Certifications - Linux, Cisco, Unix, Dell, etc.
• Education B.S. degree in C.S. or E.E. or equivalent

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.