About Us Siemens Digital Industries Software - Where today meets tomorrow. Let's make the difference together! Meet the team - Video Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products. Siemens has invested heavily in software companies (circa $11 Billion) to become the world leader in the Digital Revolution for Industry. It has a unique position in providing software to manage all four disciples – Mechanical, Electrical, Electronics and Software. Also, working with a sister Siemens company, can provide all the control electronics and drives to provide a complete factory automation solution. We offer a role with responsibility, independence, and requiring proactive contribution. We foster a teamwork culture with room and support for individual development Please visit https: https://www.siemens.com/plm. About the Role This role will be based on a Hybrid/Remote working basis and we are fully supportive of flexible working arrangements. As a Support Engineer in our Teamcenter support group, we strive to help our customers successfully use Teamcenter in their environment. Our customers may contact us through our Support Website (https://support.sw.siemens.com) and we respond to these requests via phone, Email, or screen sharing tools as we work with the customer to resolve issues around all aspects of the Teamcenter software suite. We often partner with other Support engineers and our Product developers when extended knowledge of application operation, environmental infrastructure and licensing are needed to resolve a customer issue. We are the voice of our customers to others inside Siemens DISW, as we deal with the problems they encounter with our software and we strive to become trusted partners with our customers, as their success is what makes us successful. Area of Responsibility Managing Daily Support Cases by handling multiple customer requests and keeping them updated and active until they are resolved. Documenting activities on each case, so that we and the customer have the pertinent information about the case, during and after the resolution of the issue. Proactively helping customers become productive by creating technical documents (Knowledge Base Articles) around common issues so that customers can address some or all their issues simply by visiting our Support Website Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business Learning to deeply analyze and reproduce technical issues for reporting to Software developers, creating testcases internally that can show a problem a customer has reported. Striving to know more of the DISW software portfolio and become comfortable sometimes dealing with requests you don’t fully understand. Communicating with others at all levels of technical understanding to develop solutions for customer issues and take an active role to communicate these solutions to the customer Your Qualifications & Experience Ability to manage workload priorities and handling multiple tasks simultaneously Excellent with problem solving and analytical reasoning Possesses good written and verbal communication skills and can work effectively with peers and colleagues from all divisions within Siemens Experience of a multi-tiered software solution You are a strong team player and can work independently without constant management. Knowledge of PLM systems. Knowledge of ECAD systems. Working at Siemens Software Why us? Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Siemens. Making real what matters If you want to make a difference – make it with us #LI-JM2 #LI-EDA: #LI-Remote Working Organization: Digital Industries Company: Siemens Industry Software Limited Experience Level: Experienced Professional Job Type: Full-time