Responsibilities

Key responsibilities:

• Exhibit leadership through personal responsibility, accountability and teamwork.
• Act as a technical focal point in cooperative relationships with other companies.
• Manage crisis situations that may involve technically challenging issues and diverse audiences while ensuring High customer satisfaction.
• Own and resolve technically complex mission critical or politically hot customer issues.
• Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

We are looking for people who:

• Enjoy providing the highest level of customer experience;
• Are smart and intellectually curious;
• Seek a challenging work experience;
• Want to learn and gain greater expertise in their field;
• Enjoy working at a growth company with advancement opportunities;
• Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
• Working knowledge of German / Italian / Spanish / Russian  / French on top of English (verbal and written) language is a very strong asset.

Qualifications

The ideal candidate will be required to have a Technical Degree or adequate practical background (5 years) on the following Technologies:

• Strong knowledge of Microsoft SQL Server 2012 / 2014 / 2016 at administrative level (Installation, index and table maintenance, backups etc.)
• Strong knowledge of Microsoft SQL Server 2012 / 2014 /SQL 2016 at dev level (SQL language, Stored Procedures, etc.)
• Strong knowledge of SQL server high availability solution mirroring, always on and log shipping
• Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
• Strong knowledge related to any other relational DB (eg Oracle) running in a Windows or Linux environment is very much appreciated
• Additional skills on one of the following technologies will be considered a big plus
  • Azure Core Platform (compute/IaaS VM, azure Storage, azure Networking)
  • Azure disk and VM throttling
  • PaaS / IaaS experience (Amazon Web Services, Microsoft Azure, Google Cloud)
  • Windows Clustering
  • Debugging / Creating and Reading Memory Dumps
  • Understanding of any or multiple development languages like Python, C#, JavaScript, R, PHP,
  • Good Knowledge of .Net Framework

However, if you do not possess in-depth knowledge of the above, we require you to have an overall IT basic knowledge on which we can build upon, together with high desire, being extremely motivated to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor assigned, a wide range of trainings, possibility to travel abroad and attainable Microsoft certifications, for you to fulfill the above mentioned key responsibilities. 

Your Career:

We take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review.