Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Remote Support Engineer (RSE1) – Guardian and Proactive Services - CT to support processes to maintain internet connectivity to our installed base of Guardian and service contract customers as well as providing support. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer (RSE1) – Guardian and Proactive Services – CT, you will be responsible for: Follow existing processes to maintain internet connectivity to our installed base of Guardian and service contract customers. Remotely monitor systems covered by Guardian to act on potential alerts or events in real time to improve our ability to take corrective actions that eliminate or reduce negative customer impact. Review proactive events generated by systems under service contract to identify root cause and recommend corrective action. Contact customers as needed to support the clarification process and to fulfill service level deliverables as part of our service contract offerings. Collaborate with the factory to increase opportunities to recognize useful trends and patterns that can lead to cost-effective actions to reduce unplanned downtime. Implement processes to ensure field team members are efficiently dispatched along with tooling and parts to perform proactive repairs and maintenance before they impact the customer. Follow escalation processes to ensure proactive action plans are completed in a timely manner that matches the urgency of the trend or potential impact to the customer. Assist in management measure impacts of existing and new proactive events on overall labor and material costs and business outcomes. Coordinate communication with stakeholders to promote adoption and shift toward proactive processes. Complete administrative tasks and other duties assigned by manager in a timely manner or according to employee guidelines. Support other CT Support functions to RSC team. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Becoming recognized as the most proactive brand in the industry by remotely monitoring customer systems covered by Guardian contracts for potential service events and by clarifying proactive events triggered by PROA processes that identify systems that are likely to experience a service event in the near future. Supporting on-line customer experiences that may eliminate travel and reduce our environmental impact. Required Knowledge/Skills, Education, and Experience Minimum 1-3 years of work-related experience Associate degree or Certificate and experience SAP experience preferred Microsoft Office Applications preferred Location: Cary, NC – Rotation on 2 weeks between first & second shift. VISA SPONSERSHIP IS NOT AVAILABLE At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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