Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry
The Microsoft Advertising Technical Support Engineering Manager is responsible for a team of Support Engineers that provide advanced technical support for our online Microsoft advertising business while delivering customer experiences unmatched by our competitors. The primary focus will be on paid search results that are delivered by Microsoft Ads on Bing, and partner web publisher sites. This role will use broad business and technical skills. This roles requires building cross-group relationships with the Global Microsoft Advertising Sales and Service teams at Microsoft, and other partners to deliver a great support experience, solving technical problems and driving quality platform capability as effectively and efficiently as possible. This role works closely with Microsoft's Online Services Division Engineering team to define requirements for the next generation of paid search advertising platform technologies as well as ensure Voice of Customer is front and center in all that we do
This position works collaboratively with a large number of external and internal partners to solve Microsoft Ads technical support related escalations and drive improvements in the Microsoft Ads platform in partnership with engineering. You will join a team that is focused on results, working together to solve problems and committed to developing people. People are our number one asset.
Responsibilities
- Foster an inspiring and high-performing Technical Support culture of with a clear vision, great team collaboration and strong partnerships.
- Help foster innovation in tools and processes to make the team more effective and efficient.
- Build strong partnerships and work effectively with Bing Ads platform development team
- Build cross-group relationships to share knowledge and be an effective advocate for internal/external partners
- Own and drive team’s competence in communicating and highlighting systemic issues and trends to identify platform enhancements with business and R&D teams
- Leads in the design, implementation and overall operation of technology and tools for technical support services
Qualifications
- 6+ years of search advertising experience or 6+ years working in a technical support/technical organization preferably in the online industry for a high volume commercial website or service
- 4-5 years Management/leadership experience
- Passion for developing others and being vested in their success
- Passion for quality advertiser and end-user experiences
- Excellent oral and written communication, presentation and analytical skills
- Strong negotiation and collaboration skills
- Knowledge of wider advertising industry and technology trends
- A strong technical ( good understanding of Automation, scripting skills) and business background
- Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate
- Ability to work through self-directed, ambiguous situations
- Demonstrated skills in dealing with strong and diverse groups
- Deep understanding of service and support operational excellence and best practices
- Ability to self-direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Get email alerts for the latest"Support Engineering Manager jobs in Dublin, Dublin, Ireland"