In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. The Azure Cloud Commercial support team provides excellent technical support experience to our Enterprise customers both on premise and in the cloud. From problem identification to full resolution, we own and handle technical customer issues.

As a Support Engineering Manager (SEM), you will focus on building and leading a high performing team of engineers and will be responsible for ensuring our teams provide a positive support experience. This includes being responsive to our customers and effectively partnering with stakeholders on the most critical problems for Microsoft’s customers using our Azure Cloud Platform.
 
If you passionate about helping teams and customers achieve more and you enjoy leading and developing people, this might be just the right opportunity for you!

Responsibilities

• Support your team in building a deep technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively.
• Conduct employee assessment discussions, provide coaching, share feedback regularly and partner with employees on career development.
• Manage all aspects of customer support delivery, including daily operations, scheduling, meetings and addressing customer feedback.
• Foster a strong partnership between the Azure Cloud support teams and other parts of the business.
• Partner with global peers to ensure consistency and follow-through of global processes and coordination of resources.

Qualifications

• Previous working experience in leading and developing people (preferably in a support environment)
• Passion for technology and familiarity with Cloud products.
• Strong customer service, communication, and interpersonal skills. 
• Flexibility and ability to adapt to ambiguous and changing situations. 
• Fluency in English (written and verbal).
  
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.