Job Description 

Provide help desk support by handling phone-in and email support enquiries

Troubleshoot customer’s technical issues

Prioritize and escalate bugs to engineers, and ensure timely resolution

Creates high quality documentation based on his/her work experience and knowledge

Project implementation including:

- Able to provide necessary documentation regarding the status of the project

- Planning the project schedule

- On site meetings

- User training

- Co-ordinating with internal and external parties for smooth application of project

Job Requirements

Basic computer/network knowledge

Good problem solving skill and quick learner

Good team player with excellent presentation, interpersonal and communication skills

Ability to work independently, with self-motivation, good team player

Well written and spoken in Cantonese, English and Mandarin

Able to work under pressure

Immediate availability is preferred