About Bentley Systems

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley’s MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley’s iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.

 

 

Support Services Administrator

Location:

Exton, PA

 

Position Summary:

We are seeking a talented individual to join our Support Services team, which provides assistance, reporting and training to Technical Support and User Success colleagues. This hands-on role will involve liaising with business colleagues and IT for issue resolution, and improvement of our current reporting and support processes. The successful applicant will work closely with Support Applications Administrators to understand Bentley’s business requirements and deliver solutions for ongoing top projects & initiatives.

 

Your Day-to-Day:

• Become proficient with features and key technologies of technical support applications used for CRM, contact center, user communities, and escalation processes.
• Assist with reporting tasks and enhance various aspects of reporting for technical support in Power BI.
• Proactively respond to colleague enquiries; manage day to day requests and changes related to support applications.
• Communicate with colleagues at all levels regarding process updates, best practices and ongoing issues.
• Act as a liaison between users, other internal business stakeholders and IT support, as well as external vendor contacts.
• Create reference documentation and training material to ensure a smooth learning process.
• When other team members are out of office, assist with all team backup tasks.
• Note that this position may require occasional work on weekends or after hours.

 

What You Bring to The Team:

• Education: School leaving certificate is required, University diploma in a science/IT/technical field would be desirable but not essential.
• Knowledge and Experience
  • Must have excellent level of English, both written and oral. First-rate communication skills are critical.
  • Project management skills would be an advantage
  • Preferred candidate would have at least 2 years work experience in an administration, technical or IT position post-education.
• Technical skills
  • Must be computer literate and be confident with the following software/OS:
    • Windows 10
    • MS Office including Word, Excel, PPT
    • Power BI, QlikView or other reporting application
    • Camtasia or other video editing software
  • Experience with a CRM system such as SAP CRM, Sales Force or ZenDesk is desirable
  • Knowledge of SharePoint, Contact Center software, and/or SQL queries would be a definite advantage.
• Personality
  • Must be confident to take the initiative and be a self-starter, with a willingness to learn and an inquisitive mind.
  • Be very well organized and have good prioritization/time management skills.
  • Should be able to work through problems independently and come up with suggested solutions.
  • Responsibilities in this position change often and quickly. The candidate should be flexible and able to easily adapt to a wide variety of tasks.

 

 

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com. 

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.