System Service Representative
IBM CHINA/HONG KONG LIMITEDQuarry bayUpdate time: December 18,2019
Job Description
This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and OEM products
- Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.
- Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
- Perform services activities such as systems assurance, installation planning, account management, system-level problem determination, discontinuance and relocation
- Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
- Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
- Oncall/standby is required
Required Professional and Technical Expertise :
- Higher Diploma/Degree in Information Technology, Computer Science related disciplines or above
- Around 3+ years of relevant experience. RHCSA is a definite advantage
- Self-motivated, strong problem solving and analytical skills. Able to work independently under pressure
- Basic knowledge on Project Management
- Good sense on managing customer satisfaction and loyalty
- Immediate available is preferred
Interested parties please click Apply Now to apply job.
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