This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and OEM products

• Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.
• Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
• Perform services activities such as systems assurance, installation planning, account management, system-level problem determination, discontinuance and relocation
• Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
• Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
• Oncall/standby is required

Required Professional and Technical Expertise :

1. Higher Diploma/Degree in Information Technology, Computer Science related disciplines or above
2. Around 3+ years of relevant experience. RHCSA is a definite advantage
3. Self-motivated, strong problem solving and analytical skills. Able to work independently under pressure
4. Basic knowledge on Project Management
5. Good sense on managing customer satisfaction and loyalty
6. Immediate available is preferred
    

Interested parties please click Apply Now to apply job.