Job Duties

• Provide helpdesk and face to face support to HK users and APAC users
• Support Video Conferencing and VIP support
• Remote Support to APAC Office
• Support experience on AD would be advantage
• Good command of written and spoken English and Chinese
• Experience on preparing inventory or documentation
• Proactive and able to work independently
• Good interpersonal skill, telephone manner and service attitude
• Patient and adept at working with end-users with varying levels of technical knowledge
• Individuals with a positive attitude, good writing skills in English and the ability to explain technical concepts in easy-to-understand language may have an advantage.
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the Customer.
• Good team player and customer-focus
• Prompt response to users

Requirement

• University Graduate in Computer Engineering/Computer Studies or related discipline
• At least 5 years relevant working experience in supporting computers and networks
• Solid experience on face to face desktop support and helpdesk and highly skilled on problem solving
• Knowledge on some trading applications, Bloomberg, Reuters, BARX, CCASS / Fidessa
• Knowledge to support cloud solutions is definitely an advantage
• Proficient in Windows 10, MS Share Point, Office , Project, Visio, Adobe Product, SQL, McAfee Client, problem diagnosis tools and remote support tools
• Project Support experience around End Users Support
• Technical certifications: Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician have an advantage.
• Financial support experience is highly advantage
• Good command of written and spoken Chinese and English

All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and send your CV through Apply now.