Systems Administrator (Full Time)

Reporting to the Regional Systems Manager, Technology Services you will actively be participating as a part of team to troubleshoot and problem-solve while ensuring our IT infrastructures are operating as they should.  This position will be a shared position that will be based in Edmonton, Alberta Canada with travel required to Winnipeg, Manitoba Canada.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies are designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Ensure that user problems are addressed consistently with current Service Level Agreement.  Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
• IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
• Deploy and Maintain all Employee Workstation Hardware
• Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
• Review Anti-virus logs and resolve any issues on Sophos enterprise console for hotels
• Maintain all equipment/Software Inventory
• Complete all PCI initiatives
• Execute all Hotel driven IT initiatives projects under Regional System Manager/System Manager
• Maintain IDF and MDF’s as per ACCOR Standards
• Contribute to Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customers.
• Provide after-hours on-call IT support.

Your experience and skills include:

• University degree or equivalent experience
• A+ Certification
• Entry-level Network Technician certification
• Entry-level Microsoft certification
• Understanding of hotel operations, an asset.
• Good verbal & written communication skills
• Strong interpersonal skills

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Your team and working environment:

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.  A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.  Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland.  Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities.  In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge.  Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.  From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.