Systems Manager 

Reports to the Regional Systems Manager, Technology Services and participates as a member of the Technology Services team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To provide a high level of operational stability for property based technology.
• To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
• Resolves complex problems in consultation with other senior IT resources
• Provides training/guidance to less experienced staff.
• Recommends improvements on established incident management processes.
• Assists in maintaining ACCOR IT standard guidelines.
• Ensure monitoring of ALL recovery systems (tape backup and virus protection)
• Provide escalated support to Technology Services staff.
• Assist and support strategic plan implementation.
• Implement and support ACCOR best practices.
• Contribute to ACCOR Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customers.
• Provide off-hour support
• Participate in the management of all aspects of a  project as directed by RSM

Your experience and skills include:

• University degree or equivalent experience
• A+ Certification
• Microsoft Certified System Engineer
• Cisco certification or equivalent experience
• Understanding of hotel operations, an asset.
• Good verbal & written communication skills
• Strong interpersonal skills
• Self-starter with a strong sense of commitment.
• Previous supervisory experience
• Must be mobile as the position is shared between properties

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

 

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.