#### Position Description:


:  Product Engineering (PE) professional to support Server products within
Lenovo’s Data Center Group (DCG) product portfolio.

The Server PE provides Level 3 technical support to the field, interfacing
with Level 1 / 2 to resolve the more complex and/or urgent customer
escalations.
The Server PE works directly with development, quality and/or manufacturing
engineers to isolate and help perform root cause analysis of defect issues.
The Server PE also provides field communications such as Service Tips and fix
releases, drives field action plans to address design and/or quality issues,
manages the technical resolution plan for pervasive field issues, and drives
lessons learned through a closed loop continuous improvement process.
Product Engineering support begins just prior to product introduction by
participating in the Ship Support sign-off and continues through the product
life cycle until end-of-life.

Key Activities:
1\. Interface with customers, Level 1 /2 technical support, and internal Sales
teams to drive technical resolution plans for escalated field issues, with key
focus on delivering a positive customer experience.
2\. Perform problem determination and defect root cause isolation by analyzing
hardware diagnostic & OS logs.
3\. Derive technical action plans with urgency to restore production for
outages or severe customer-impacting situations.
4\. Setup systems with customer configuration in the lab to replicate reported
field failures.
5\. Instrument lab debug equipment (e.g. oscilloscope, analyzers) to isolate
and debug complex failures.
6\. Develop field action plans to address design/quality issues which have
affected customers including: Stop ships, field communications (Service Tips
and Notable issues), Engineering Change (EC) generation, and rolling Field
Replaceable Unit (FRU) stock when necessary
7\. Travel to provide on-site assistance to resolve critical situations (when
required).
8\. Participate in pre-product release activities; take technical positions
for defect deferrals and HW design changes and approve product readiness for
ship support.
9\. Maintain key data for products assigned (specifications, publications,
Tech Tips, defects, engineering changes and history, product roadmaps, and
lifecycle management).
10\.  Conduct lessons learned reviews in a quality closed loop process as part
of driving continuous improvement of products and processes.

#### Position Requirements:


Required

\- Bachelor’s Degree in Technical Discipline (e.g. Engineering, Computer
Science, Information Tech)
\- At least 2-3 years hands-on experience with Intel x86 or AMD servers
\- At least 2-3 years of experience in a technical engineering role doing
hardware problem determination and troubleshooting
\- Strong written and oral skills (English fluency)
\- At least 2-3 years of client-facing experience
Preferred

\- Bachelor’s Degree in Engineering (e.g. Electrical, Mechanical or Computer)
or Computer Science
\- 5 years of experience in Development, Manufacturing or Product Engineering
or Customer technical support role
\- 5 years of experience working in the design, development and/or support of
x86 or AMD servers
\- Knowledge of networking protocols and/or Operating Systems (Windows, Linux
or VMWare)
\-      Knowledge of RAID and storage subsystems
\- Working knowledge of Salesforce or other CRM application

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.