Position Description: Product Engineering (PE) professional to support Server products within Lenovo’s Data Center Group (DCG) product portfolio. The Server PE provides Level 3 technical support to the field, interfacing with Level 1 / 2 to resolve the more complex and/or urgent customer escalations. The Server PE works directly with development, quality and/or manufacturing engineers to isolate and help perform root cause analysis of defect issues. The Server PE also provides field communications such as Service Tips and fix releases, drives field action plans to address design and/or quality issues, manages the technical resolution plan for pervasive field issues, and drives lessons learned through a closed loop continuous improvement process. Product Engineering support begins just prior to product introduction by participating in the Ship Support sign-off and continues through the product life cycle until end-of-life. Key Activities: 1\. Interface with customers, Level 1 /2 technical support, and internal Sales teams to drive technical resolution plans for escalated field issues, with key focus on delivering a positive customer experience. 2\. Perform problem determination and defect root cause isolation by analyzing hardware diagnostic & OS logs. 3\. Derive technical action plans with urgency to restore production for outages or severe customer-impacting situations. 4\. Setup systems with customer configuration in the lab to replicate reported field failures. 5\. Instrument lab debug equipment (e.g. oscilloscope, analyzers) to isolate and debug complex failures. 6\. Develop field action plans to address design/quality issues which have affected customers including: Stop ships, field communications (Service Tips and Notable issues), Engineering Change (EC) generation, and rolling Field Replaceable Unit (FRU) stock when necessary 7\. Travel to provide on-site assistance to resolve critical situations (when required). Organization You will report to the Director of Product Engineering. You will participate in weekly collaborative planning calls and meetings. #### Position Requirements: Required \- Bachelor’s Degree in Technical Discipline (e.g. Engineering, Computer Science, Information Technology) \- Hands-on experience with Intel x86 and/or AMD servers \- Relevant experience performing server hardware problem determination and troubleshooting \- Strong written and oral skills (English fluency) \- client-facing customer support experience Preferred \- Bachelor’s Degree in Engineering (e.g. Electrical, Mechanical, or Computer) or Computer Science \- 1-2 years of experience in Development, Manufacturing or Product Engineering or Customer technical support role \- 1-2years of experience working in the design, development and/or support of x86 or AMD servers \- Knowledge of networking protocols and/or Operating Systems (Windows, Linux or VMWare) \-       Knowledge RAID and Storage subsystems \- Working knowledge of Salesforce or other CRM application What We Will Offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package We are looking forward to discussing this position with you soon! Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.