About Allergan Aesthetics At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com. System Returns Specialist – Medical Aesthetic Devices (CoolSculpting & DiamondGlow) The System Returns Specialist focuses on system returns and serves as first-line support for the sales team and our customers. They will be responsible for all aspects of systems being returned either under the Elite trade-in program or for credit completing a variety of transactions. Under general supervision, the agent processes requests in a timely, accurate and professional manner, while assisting in improving workflows and internal processing as needed. The agent fosters strong relationships with customers and sales by creating positive interactions and building bridges. Main Areas of Responsibility: Process CoolSculpting/CoolTone system returns. Serve as liaison between 3rd party shipping company, sales, and the customer. Utilize SAP/CRM to create return transactions and credit/debit memos. Investigate, move or align Serial Numbers. Partner with receiving team to ensure all systems received and transactions are correct. Handle calls/requests providing exceptional customer service within service levels. Process orders from direct customers and/or Allergan Sales Representatives Process virtual system returns (credits/rebills) Escalate to Supervisor/Lead inquires to identify and resolve concerns/issues in a timely manner. Perform other related duties as assigned. Skills and Abilities: Exceptional phone etiquette and good listening skills Takes initiative and makes decisions. Ability to work in a team-oriented, collaborative environment and independently. Learns and adapts to new technologies and changing processes. Strong ability to multi-task and prioritize with excellent organizational and communication skills. Critical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervision. Communicate effectively with employees and internal/external contacts. Qualifications Preferred Requirements: Experience with SAP/CRM and/or other order management systems Strong working knowledge of Microsoft Office and SalesForce.com Medical Device or Pharmaceutical experience Associate degree or equivalent combination of education and experience. 3+ years of Customer Service Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel No Job Type Experienced Schedule Full-time Job Level Code IC About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.