I. JOB PROFILE

General Information

Job Code:

Job Title:

T&E Coordinator

Job Family:

This position reports to Travel Manager, APAC and locates in Dalian, and will provide organizational support and coordination with the travel team, to the regional level contacts across APAC locations. The coordinator will be responsible for assisting with key supplier management, internal customer service issues, communication and education of the travel program, project implementation etc.

Characteristics

Key Focus (Key elements that distinguish the role)

• To provide daily end-user support for the APAC travel, expense, credit card processes, and travel service provider-GBT
• To manage the APAC Travel and Expense processes in the Travel Manager/Supervisor’s absence
• Conduct T&E compliance audit in APAC

Accountabilities (Results achieved which earn reward)

• Timely completing responses to employee requests, questions and issues
• Timely monitoring and follow-up of company credit card accounts to ensure Albemarle is not liable for unpaid balances and delinquent charges
• Timely completion of monthly audits, with appropriate follow-up communication

Responsibilities (Activities done by this role)

Support Travel Services Manager/Supervisor in day-to-day activities

• Customer Service- assist employees with questions, requests and issues related to credit cards, general travel; new employees’ orientation training
• Central credit card accounts- monthly reconciliations, assist employees with reconciliation of their accounts
• Credit Card Account Maintenance – order, modify, terminate accounts (T&E and Corporate cards)
• Audits – perform monthly audits of travel & expense reports in APAC,; complete follow-up communication
• Credit Card payment – backup Travel Supervisor, review totals, obtain approval and coordinate payments through Treasury
• Reporting support – assist with creation of new travel reports as needed
• Assist Travel Manager in T&E project implementation and maintenance in APAC
• Participate and assist in key global or regional level process or service model change initiative and implementation as needed
• Ad hoc tasks assigned by Manager/Supervisor

Education/Qualification

College or University degree – preferred in accounting or information technology

Additional Skills, Capabilities and Experience

Travel/Expense background, Customer Service, It-software support, basic accounting, training and presentations.

Including:

• Travel/Expense Experience-either in the travel or travel expense industry, including travel agencies, airlines, credit cards or expense management
• Excellent Customer Service and Communication Skills – first priority ability to diplomatically answer and resolve inquiries from internal customers, and to acknowledge and understand personal nature of travel and related expenses
• Good IT skills (MS Office, SAP experience is an advantage)
• IT-software support
• Concur system experience – an advantage
• Excellent problem solving skills – understanding end-to-end travel and expense systems and process to identify and resolve issues
• Self-directed Employee/organization, time management:

Ability to balance completion of daily, weekly ,and monthly activities with daily employee/travel needs

• Strong analytical, project management, and problem solving skills
• Comfortable working in a changing and fast growth environment
• Ability to multi-task and manage projects under pressure along with un unwavering persistence, commitment, passion and optimism for this work
• Fluency in English and Korean or Japanese