TACS Specialist
QIAGENShanghaiUpdate time: July 10,2019
Job Description
- - Focused on Post sale technical field support to all customers.
- Involvement in and responsibility for on-site installation, customer training, education and/or troubleshooting on QIAGEN solutions, including consumables, instrumentation and applications in all markets. Some repair work may be required.
- Contribute to achieving and maintaining regulatory compliance, performing IQ/OQ.
- Develop and maintain highest possible level of technical knowledge and networking.
- Maintain medium level knowledge of automation / instrumentation and related applications.
- Provide second –tier support for Sales and Technical Support by performing trainings, seminars for internal and external customers.
- Maintain and develop positive relationships with customers.
- Maintaining highest customer satisfaction.
- Assist in the development and maintenance of reference customers.
- Actively promote QIAGEN products including Service and Support products and assist in exceeding revenue targets.
- Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, and the relevant databases to input information that will increase effectiveness. 12. Give active feedback to Sales, Marketing, Global Product Support, Global Training and your team/management.
13.Manage effective available time and resources
14. Provide cross-border/district/region support when required.
15. Positively represent QIAGEN in front of the customer, be a good example!
- Position Requirements
- Preferable minimum of 1 years service and support experience in a comparable position within the after sales service business.
- Comprehensive technical knowledge and understanding of QIAGEN and/or competitor products for all market segments.
- Very good communication skills.
- Written and verbal English language communication skills, additional languages highly desirable.
- Ability to follow business processes and give feedback.
- Ability to work both independently and in a structured working environment.
- Previous experience in Biotech or Clinical lab environment is a plus. 9. Proven work experience in developing customer relationships.
- At least University degree in Biomedical Engineering, Biological Science or equivalent experience., preferable Automation experience and Master Degree.
- Personal Requirements
- Ability to work both independently and in a structured working environment.
- Extensive travel required (60% and up).
- Good interpersonal skills.
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