TBAM (SEND Progam), CN Global Selling ESM
AmazonShenzhenUpdate time: January 17,2023
Job Description
We are looking for a results-driven account managers with sales/account management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing the SEND product; meanwhile deliver first-class level of services to customer satisfaction. The Time-bound Account Manager (TBAM) for SEND will have experience building relationships with customers, and the ability to deliver results. Provide primary post-sales general and/or product support to third-party sellers. Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products.. Responsible for maintaining performance, and working with sellers to adopt SEND product and improve unit commitment. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:
  • Recruit sellers to adoption SEND program and ship FBA inbound to Amazon and drive their unit commit of SEND product providing seller a FBA inbound solution and delight our WW end user
  • Follow working process, improve productivity and efficiency by invent and simplify
  • Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
  • Help generate high quality Seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.
  • Help leader identify key business opportunities for the territory and execute toward a growth plan.
  • Help provide account management best practices and Help consolidate SOPs into the business development framework.

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