Supervises and coordinates activities of workers engaged in taking, recording, and canceling reservations in front office of hotel: Sorts reservations received by mail into current (up to 3 days) and future (over 3 days). Sends futures to reservation center in other hotel of chain. Gives current reservations to clerks for computerization. Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal. Corresponds with groups and travel agents to answer special requests for rooms and rates.

Room revenue

Up selling targets

Accurate preferences

Correct information

Guest satisfaction

Correct and updated information in regards to packages & promotions.

Adherence to credit & audit policies

Basic understanding of revenue management.

Knowledge of the reservation processes.