It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Listening, focusing on and fulfilling the needs of internal and external customer.
• Handle and escalate customer complaints and feedback in a timely and professional manner; internal and external customers.
• Maintain and coordinate communications within the team, the department and with external departments, e.g. HR, Customer Service, Direct Marketing, Training, etc
• Monitor work of the team, which may include: Online time, Break times, Number of calls, Length of calls, Sales script, Conversion rate, and Contact rate
• Maintain and coordinate daily operational issues.
• Recruit and retain team members.
• Motivate and monitor team and individual performance in terms of sales performance and career development.
• Coach and guide team members in terms of personal development and quality assurance.
• Track attendance of staff and counsel team members as and when necessary.
• Sales quality control by training, coaching, call monitoring, case study and effective approaches.
• Abide by the law and regulation.
• Ensure the company policies and procedures are adhered to at all times.
• Provide accurate and consistent feedback to team members and TM Manager / Call Centre Head.

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.