Main Accountabilities

• Compliance with Company health and safety rules and procedures.
• Responsible for providing customers with technical support for our Speciality Food Ingredients portfolio in Dairy market.
• Identify business opportunity with Tate & Lyle ingredients. Understand the demands of FBS customers.
• Technically recommend appropriate Stevia based solutions that may contain other T&L products to existing and potential customers
• To ensure that technical goal for the region is in alignment with R&D and Sales
• Develop and manage the technical relationship with key dairy customers in the region.
• Ensure close collaboration between technical service and applications and work closely with, Marketing & Product Management for push projects.
• To work with application people to perform laboratory work to test T&L products in customer specific application/process, to make the best recommendations. Transfer test recommendations in customer’s pilot trial.
• To coordinate knowledge, organize and deliver training on stevia-based solutions to customers and T&L preferred distributors.
• Communication of information on projects and product portfolio to internal and external customers.
• To ensure that projects are entered into a project management tool (system and database)
• Interact and assist business development & sales teams, prepare for customer presentations ensuring that requests are dealt with the agreed timeframe
• Involve global technical service activities and share with the global technical service team on local market information, market trends and competitive activity. Meanwhile, leverage global success to the local team
• To complete a report after customer visits
• Any tasks assigned by the company within the scope
• Some travel to visit customers, distributors in China, and some technical interaction overseas.

Performance Measures

• Offer timely cost-effective, innovative, consumer-preferred, healthy solutions to customer requests.
• Promote links between customer and T&L research groups.
• Support and drive sales results with the Sales team
• Focusing on Customer Solutions, incl. prototyping, customer visits and pilot trial

Skills & Knowledge

• Bachelor degree in Food Science, Technology or Food Engineering, experience in dairy applications.
• At least 10 years of the dairy application working experience and has the experience to lead a team
• Good knowledge of hydrocolloids
• Have solid knowledge in hydrocolloid application with dairy products
• Be able to create blending system and localize global blending food system
• Hands-on experience in /dairy prototyping and pilot trials.
• Good Spoken and written English
• Pilot trials or production experience will be a plus
• Knowledge and/or experience with food specialty ingredients – stabilizers
• In depth knowledge of specific and or dairy product and category area
• Good knowledge of food chemistry, microbiology and processing.
• Willing to travel up to 40% of the time (within China and overseas)
• Team player
• Customer oriented
• Ability to build strong, good relationships with internal peers, sales and marketing, and customers